Refund & Cancellation Policy.

Premium Launch — $29 one-time

Request a full refund within 7 days of purchase, as long as your booked featured day has not started. Once the featured day begins, the purchase is non-refundable.

If we cancel the featured day or cannot deliver it, you receive a full refund. A refund also removes the verified badge.

Sidebar ad flight — $100 per week

Request a full refund any time before the 7-day flight starts. Once the flight is live, the placement is non-refundable. If we cancel a flight or fail to deliver part of it, we refund the undelivered days.

You can cancel a pending flight from your dashboard before it starts. The refund rule above still applies.

Duplicate or unauthorised charges

We refund duplicate charges and charges you did not authorise in full. Contact us before opening a dispute with your bank so we can resolve it faster.

How to request a refund

Email discoveryloop.hq@outlook.com — no sign-in required — or use the feedback page if you are signed in. Include the email used at checkout, the product or ad URL, and the Dodo payment ID (it starts with pay_) if you have it.

We reply within 2 business days. Approved refunds return to the original payment method through Dodo Payments, usually within 5–10 business days. Your bank may take longer to show the credit.

Changes

This policy applies to purchases made after the date above. Material changes appear here with a new date.